The company has always used an external IT support provider in addition to our internal IT resource. This has provided a good balance between instant trouble shooting response and diversity of knowledge. Before we switched to Office Tek, we had got used to almost daily IT "glitches", and were continuously fire fighting yesterdays problem.
Office Tek invested many hours of their time, first understanding our network, and then listening to us so they knew what we required from it. As a result, our network was overhauled, and Office Tek proactively monitor the whole system, fixing problems long before anyone here know we have them. The difference when we switched to Office Tek was incredible.
As unbelievable as it sounds, virtually overnight, our internal IT stopped fire fighting. Every aspect of the network was covered, and this allowed users to call up with minor concerns, that previously would have been overlooked due to the distractions that fire fighting the network had previously caused. Office Tek have proved most valuable due to their unique ability to help everyone, without patronising or trying to blind any users with jargon. In our 30 year history, we have never experienced a better feedback from our staff than for Office Tek.
Bio Diagnostics Ltd.
We had a major problem with our email system and our existing IT support company could not help. We were introduced to Office Tek who was able to resolve the problem and help us to maximise our IT investment by showing us how to use features that were very relevant to making our business more productive. Foilit now have a support agreement with Office Tek and they are now responsible for all areas of our IT. The partnership has proved to be successful and I would not hesitate to recommend their services
Office Tek takes the pain out of IT. They are always calm, efficient and friendly. They solve problems with the minimum amount of fuss and when the problem isn't solvable, they tell you immediately and suggest practical and sensible alternatives. I am very impressed with their performance and would not hesitate to recommend them to anyone.
good service, the Office Tek consultant has excellent knowledge of Microsoft [Active Directory, Exchange Server, Internet Information Server] and related [Backup Exec] technologies. Office Tek has helped Broadband Sandwell out of problems on a number of occasions and they are always our first call for IT expertise if we cannot solve the problem in house
We have over 1,200 desktops in different locations throughout the UK and we wanted to manage these desktops more effectively with the help of Microsoft Active Directory. Our IT staff did not have the relevant experience or skills to design, implement and maintain the Active Directory so we contacted Office Tek. They were able to provide us with a complete solution that more than met our business objectives.
Working closely with our project team, they helped with the initial briefing of senior management followed by the roll out of bespoke training for our technicians. Office Tek also developed and documented our Active Directory design, a flexible design that has allowed us to meet any challenges specific to our business.
Office Tek were clearly 'on top of their game' and were able to provide quality training and consultancy. It's been a positive experience and I am looking forward to continuing our relationship. I would highly recommend their services.
IT Service Delivery Manager
I’ve been working with Office Tek for some time now and I am very happy with their services. They are knowledgeable and great to work with. They helped us get the office networked, our calendars shared, blocked the junk emails, remote access for our Directors when working from home or abroad, and are always available to fix little glitches and answer questions that come up from time to time. The computers have never worked better! We’re thrilled to be working with them, and I know they will do a great job for others. I highly recommend them.
Office Tek has been our IT consultant of choice for the past three years. They have provided a first class service, including strategic IT advice, prompt response to any systems problems, and user support above and beyond any contractual obligation. We consider Office Tek to be our IT partner, and look forward to many more years of association with them.
Office Tek are excellent providers of IT services. On the rare occasion that we have a situation they are proactive behind the scenes and take their business very seriously. This is always a good test of any providers' service. I highly recommend their professional approach and more importantly they are very patient with the less experienced IT user. There is very little this company does not know about its industry
Chief Executive Officer
We are a local charity and when the Manager of one of our services left we had no-one experienced or qualified to manage our IT systems. Office Tek was recommended to us...Andy is really experienced and very professional and he has really helped us to understand and expand our IT. The service Office Tek provide is responsive , effective and reliable. Andy's team are really friendly and helpful...I don't know what we would do without them
Chief Executive Officer
Age Concern Sandwell
We at Martin & Co/ EBS Property Ltd & Genuine Interiors Ltd are a very busy Lettings & Estate Agent also a property maintenance company, taking care of a very large portfolio of Clients, so systems to us is very important, as everything we do is relying on great IT Support. Andy Howe and his team have been paramount in making sure that all systems run smoothly and if there is a problem it is fixed quickly and without downtime.
We have had a complete overhaul of all our systems and servers, Office Tek did all of the work in a very professional and timely manner.
Martin & Co. (Wolverhampton)
At North Smethwick Development Trust we have been very happy with the service that Office Tek provides us. It is responsive and flexible and they understand our needs as a small community organisation. We would be happy to recommend them to other third sector organisations.
North Smethwick development Trust
Office Tek provide us with fantastic IT support all year round. They know our system intimately, including our school specific software SIMS.net and FMS. They have also assisted us with setting up our new FROG VLE. Nothing is ever too much trouble for their staff, nor is any question too silly to ask! They work closely with us to ensure that our network performs at its best and they work around us when it comes to major work, updates or upgrades, whether that is late afternoon, weekends, school holidays or outside of school report season.
Having worked with them at two different schools with very different requirements, they have a proven track record for being adaptable, experienced and extremely knowledgeable. Their staff are always friendly and polite, from front of house through to technical support. They have become extended members of our school family. I almost hesitate to recommend them too highly for fear that my voice will no longer be recognised by the team at Office Tek!
High Arcal School
St Albans has been using the services of Office Tek for 3 years now and have always found the staff professional, friendly and very helpful. Initially, Office Tek helped St Albans audit their IT services and needs and devised a plan of requirements which really helped us to ensure maximising our IT potential with minimal costs. Response times are excellent and staff are always happy to help.
St Albans Community Centre
When retaining Office Tek, our main requirements were for off-site back-up and technical advice. The service that we receive from Andy Howe and his team is much more than that. We are delighted to confirm the very strong working relationship between Mason Law and Office Tek delivers all that we hoped for and more.
MASON LAW LLP