How to improve your IT department’s productivity

How to improve your IT department’s productivity

IT will always be one of the most important departments in your company. Without your team of specialists, your network infrastructure won’t be maintained properly, and this can lead to the dysfunction of business processes and operations that rely on it.

Because of this, you need to ensure your IT department is performing at its best. However, this is a tall order. In addition to fulfilling their day-to-day responsibilities, IT professionals must also carve out time to keep up with tech advancements. So how can you keep spirits high within your IT department? Here are some tips:

#1. Establish clear communications

Theory:

As with every relationship, whether personal or professional, communication is always important. Effective communication fosters good working relationships between you and your staff, which improves morale and efficiency.

Practise:

  1. Establish regular town hall meetings to convey company milestones and goals

    Make business goals clear to every staff member and tell them how their work contributes to achieving company objectives. This will make them take pride in their work, feel a sense of accomplishment, and have the drive to help the business succeed.

  2. Keep communications simple

    IT leaders often present lengthy and complicated presentations about company goals. Simplify these by focusing on why a certain project matters.

  3. Make goal-setting part of corporate culture

    Lastly, establish individual goals for each employee, such as learning technical or business skills. Once objectives are set, performance reviews will act as conversations that deepen employer-employee relationships. Review their performances regularly to ensure they’re improving and engaged with the work.

#2. Provide your employees with the tools they need

Theory:

While generic PCs are fine for most staff, others require tools with different features to do their jobs. Make sure your team has the right hardware and software so they can do their work effectively and efficiently.

Practise:

  1. Compile a wish list (but keep purchases practical)

    Ask your team through a wish list what they really need to finish their tasks the most efficient way possible. Once done, grant wishes that are within your budget. For those that seem a little too impractical, you can compromise with the team member and provide them with something that can help them get their job done

  2. Automate rote tasks

    Also, see if there are any aspects of your team’s workload that can be automated. No employee will ever want to do a daunting task over and over again every day, and finding a way to prevent this will boost their morale. Make use of automation tools such as Zapier, IFTTT, Flow, or Tallyfy. These programs make it easier for employees to complete repetitive tasks, thus giving them more time to do higher-value work.

#3. Monitor your team for burnout

Theory:

There will always be some people in your IT staff who work extra hard and happily render long hours just to get the job done. However, too much of anything is bad. If employees work excessively, their energy and motivation will eventually be drained, resulting in mistakes and a decline in productivity. If not prevented, overwork will ultimately lead to burnout. When this happens, the simplest of tasks will be too difficult for your staff to finish.

Practise:

See to it that every employee doesn’t have a workload too heavy for them. It also helps to get out of work every now and then. Have a team lunch, step out for a coffee break, or do some fun activities together in your area. Not only will this take your employees’ minds off of work, but it will also foster better collaboration that improves productivity.

#4. Resist micromanaging

Theory:

Your employees aren’t hired and paid for no reason. They’re there to do their job, and as with any team member, they have a learning curve to traverse and will come across obstacles along the way. With this in consideration, resist the urge to micromanage them.

Practise:

Let’s say something in the organisation’s IT infrastructure malfunctions. As an IT leader, offer to help your employees if they need any assistance in resolving the issue, but also give them the opportunity to grow by allowing them to fix the problem themselves.

#5. Hire a managed IT services provider (MSP) to supplement your team

Theory:

Your current IT team won’t always be well-rounded when it comes to solving IT issues, and this could be dangerous for the company.

Practise:

Partnering with an MSP like Office Tek adds to their knowledge base and augments their capabilities. You may think hiring an MSP on top of your IT team will just be a waste of time and money. However, the extensive experience and the skill sets that MSPs provide ensure your employees will have a team to rely on during large projects or unforeseen network issues.

The MSP will work hand-in-hand with your team to monitor your systems for critical errors and to catch problems before they become damaging to the organisation. The best part? MSPs charge a flat monthly fee and don’t cost as much as paying an in-house employee a full-time salary.

Need a boost for your IT department? Look no further than Office Tek. Our professional team is more than ready to help you maximise your business potential while securing your systems from the latest threats along the way. Call us today to learn more.

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