6 VoIP features that enhance business communications

6 VoIP features that enhance business communications

Every business needs full-featured VoIP phone systems to close deals, hold meetings, and provide support. Unlike landline phones, VoIP allows you to make and receive calls from any device with a reliable internet connection. They're also extremely affordable and managed by service providers, making them an attractive option for cash-strapped businesses.

Beyond these benefits, VoIP also offers many features that enhance business communications.

#1. Call Conferencing

Do you often waste hours on commutes to attend meetings? If so, then VoIP can be a huge time-saver. This telephony system lets you hold stable, high-quality audio/video conference calls with dozens of people per session. What’s more, you can focus on providing best-in-class service and forget about staggering phone bills as each conference call isn’t charged by the minute.

#2. Real-time Analytics

The only way to provide prompt service is by eliminating operational bottlenecks. VoIP gives you an overview of your phone system to help you figure out when you experience high call traffic, average queue times for callers, and call duration. Knowing these details can help you pinpoint the problem and adjust your current strategy until you meet your service goal.

#3. Email Integration

Do you find yourself going back and forth between your inbox and phone service? VoIP integrates your contacts with your email, allowing you to make calls and check your voicemails straight from your inbox. This is especially useful if you’re on your phone as it lets you talk to your business partners, employees, or clients while looking at your email, helping you keep track of your conversation better. For instance, if you just received a quotation that needs clarification, you can have the page open to base from while communicating with your supplier.

#4. Call Follow

When you’re away on a business trip or vacation, your employees and clients may need to call you. Luckily, the Call Follow feature makes sure you’re always accessible no matter where you are by routing incoming calls to the appropriate company-registered device before sending the caller straight to voicemail.

#5. Call Recording

Unless you have a photographic memory, most people can’t remember every single detail that was discussed in a call. Even if you took notes during the conversation, there’s still high possibility that you missed key details. VoIP enables you to record your conversations and lets you replay the recordings when needed. By knowing word for word what the client requested, you'll be able to provide top-quality service.

#6. Call Music

The ideal situation for every business is to answer calls instantly. But if there's a massive volume of incoming calls, some callers will be inevitably be put on hold. You can make sure callers don’t get frustrated by setting a pre-recorded message or hold music.

VoIP not only bolsters your work productivity, but also lets you provide better customer service. As a certified managed IT services provider, OfficeTek can help you install VoIP and integrate it with your current IT infrastructure. If you’re located in the West Midlands and Birmingham area, and you’re not yet sure whether this phone solution is right for you, download our free white paper VoIP for the Small Business.

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