As the number of communication platforms for small businesses continues to grow, it's getting harder to track and respond to partners, clients, and employees. However, there are ways to bring everything together without scrapping what you have.
One solution that many businesses have adopted is called unified communications (UC). With this, your team can access all their communication channels from one platform. There are several benefits of a UC solution beyond the obvious organisational improvements -- let's take a look.
If not getting answers from your employees quickly has become an issue for your organisation, UC will work wonders. Regardless of whether they receive an SMS, email, phone call, or anything else, employees will be notified on every device they use. This means they will never be able to prioritise one channel over another and the "I didn't have my phone at my desk" excuse will finally die.
Long gone are the days when business stops outside the office. With a UC solution, your employees can work from anywhere as long as there is an Internet connection. Not only will your employees' productivity rise, they’ll also be able to speak with customers after office hours, increasing satisfaction levels among your clients.
Customer service won't need to worry about who is in the office or who is available to address an issue. A call or inquiry can be directed to an entire team and marked as “resolved” after someone has taken care of it, regardless of who is in the office or not.
Record and listen to past conversations
Have you ever been worried that a confusing web of emails, chats, and phone calls has caused you to miss an important client request? Worry not. With UC technology in place, every conversation between your employees and your clients is recorded and viewable from one place. This gives you an end-to-end view of client communication, regardless of where a conversation took place.
Conversations can also be sent to you after they are recorded, allowing you to track and monitor each conversation between your employees and your clients.
One of the most important benefits of using a UC network is its compatibility with a wide variety of devices. Employees can now check messages from their smartphone, tablet, laptop, or desktop based on personal preferences.
Ever find it difficult to track down a colleague? UC technology solves this problem by helping users pinpoint an individual's "last seen" location, which shows the last device a person used to check his or her messages.
For example, if your manager didn't pick up an urgent call, you could log into the UC network to find out how your manager last received a phone call -- whether via cell phone, home phone or office phone -- and use this information to determine the best way to connect.
Regardless of the size of your business, it is indisputable the benefits that a unified communications network can bring you. If having a more effective workforce is your concern, don’t miss out on implementing a unified communications network for your business. Contact OfficeTek today and learn what we can do to help you.